Glossary
Candidate experience reflects a person’s feelings about going through a company’s job application process. In broad terms, candidate experience can boost or decrease an applicant’s opinion of the hiring company for reasons that may have little to do with the actual open position. For HR professionals, presenting a positive candidate experience is an increasingly important piece of recruitment duties, and they are turning to technology for help. The business challenge is to create a good candidate experience for hundreds or thousands of job applicants annually whom HR managers will never have personal contact with.
Candidate experience may be part of talent management software and recruitment management systems. It benefits from advances in artificial intelligence (AI) technologies that attempt to personalize a candidate’s experience but also strive to make recruiters more efficient.