Skip to main

Responsible Disclosure

Clovers icon on computer screen with security icons

How to report security issues

Data security is a top priority for Clovers. If you believe you’ve found a security vulnerability in Clovers’ service, please contact us at [email protected] with details and reproducible steps. We will work with you to resolve the issue promptly.

Our disclosure policy

If you believe you’ve discovered a potential vulnerability, please contact us as soon as possible. Share relevant details within a reasonable amount of time before disclosing concerns to the public or a third party. We aim to resolve critical issues within ten business days of disclosure.

Make a good faith effort to avoid violating the privacy policy, destroying data, or interrupting or degrading the Clovers service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Policy exclusions

We’d like you to refrain from:

  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Clovers employees or contractors
  • Any attacks against Clovers’ physical property or data centers

Thank you for helping to keep Clovers and our users safe!

Changes to our guidelines

We may revise these guidelines from time to time. The most current version of our guidelines will be available here.

Contact

Clovers is always open to feedback, questions, and suggestions. If you would like to talk to us, please email us at [email protected].

Disciplinary Action

Employees who violate the privacy policy may face disciplinary consequences in proportion to their violation. Clovers’ management will determine how serious an employee’s offense is and take the appropriate action.

Responsibility

It is the CTO’s responsibility to enforce this policy.