Conversational AI refers to artificial intelligence that is able to interpret, process and respond to human speech or text. It’s able to comprehend complex thoughts or phrases then respond appropriately mimicking natural human interactions.
Today, with enhancements in natural language processing, or NLP for short, (a technology that helps interpret normal speech) the value of conversational AI is even greater. It’s able to transcribe spoken conversations then sort content into measurable data points. Things like a conversation’s theme or speaker sentiment are clear and analyzable.